This privacy policy explains how Alteration Atelier processes personal data through its website and studio booking channels in Singapore. It follows the data lifecycle from collection and use to disclosure, retention, and deletion.
We may process your name, email address, phone number if you provide it, inquiry message, and service preferences when you submit a contact form, request an appointment, or communicate with us about tailoring services. We also process limited technical data such as server request metadata and browser or device information needed for site delivery and security.
We receive personal data from you when you contact us by form, email, or phone, or when you arrange a scheduled fitting. Some technical data is generated automatically by the website and hosting environment during normal use.
Essential cookies support core website functions such as page delivery and form handling. Preference cookies store privacy choices so the site can remember them on later visits. We do not confirm the use of analytics or advertising cookies.
We use essential cookies for site operation and cookies that remember privacy preferences. Because tracking is not enabled, we do not state that analytics or marketing cookies are in use. You can manage cookies through your browser settings, although disabling essential cookies may affect basic site functions.
We use personal data to respond to enquiries, arrange and manage appointments, review garment-related details shared with us, provide quotations based on the information available, support technical delivery of the website, maintain security, and keep records needed for administration and compliance. We do not state that analytics or marketing processing is active.
We may share personal data with service providers that support website hosting, technical delivery, security, or message handling. These recipients are expected to use the data only for the services they provide to us and to apply appropriate confidentiality and security measures.
We may disclose personal data to public authorities, regulators, or other parties when required by applicable law, court order, or similar legal process. We may also disclose information where necessary to protect our rights, investigate misuse, or support a lawful request connected to the website or studio operations.
Privacy rights lifecycle
Subject to legal limits, you may ask us to access, correct, or delete personal data we hold about you, or to object to certain processing where that is relevant. We may need to verify your identity before acting on a request and may retain information where required for legal, security, or operational reasons.
To make a privacy request, provide enough detail for us to identify the records involved and the action you are seeking. We will assess the request, confirm whether any exceptions apply, and respond through a reasonable service process.
We retain personal data for the period needed to respond to enquiries, manage appointments, complete fitting-related administration, maintain security, and meet legal or accounting obligations where applicable. When data is no longer required, we delete it or de-identify it according to our internal lifecycle practices.
If we make material changes to this privacy policy, we will update the page and may provide additional notice through the website or other appropriate contact channel where practical. The version in effect is the one published at the time you use the site.
Use the contact details below for questions about this notice or the handling of personal data.
